Refund policy

Customer Satisfaction Guarantee

At Sotria Skincare, our aim is that all our products reach you in perfect condition. If your order arrives damaged, defective, or if there’s any issue with your product, please contact our care team at care@sotriaskincare.com within 14 days upon receiving your purchase.

Please keep in mind, each Sotria Skincare creation is handcrafted in small batches with great care, using only the highest-quality natural ingredients. We understand that each person’s skin — and scent preference — is beautifully unique. However, as a small artisan brand, we are unable to accommodate returns or exchanges based on personal preference in scent, texture, or color. Please review our full ingredient list for every product so you may decide carefully for potential allergens prior to purchase.

In the case that a return is eligible, we’ll cover the return shipping costs to ensure a seamless and hassle-free experience.

Simply reach out with your order number and a brief description of the issue, and our team will guide you through the next steps with care and efficiency.